• Shipping policy

Shipping policy

Shipping & Delivery Policy

We deliver across India, and to Singapore and the United Arab Emirates. The sections below are for orders delivered in India. For Singapore and the United Arab Emirates, please see International shipping at the end of this page.

Shipping charges

  • Orders of ₹999 or more: FREE shipping.
  • Orders below ₹999: ₹99 shipping.

Payment options

  • Prepaid (UPI / cards / net banking / wallets): get an extra 5% off.
  • Cash on Delivery (COD) is available on orders up to ₹1,999.
  • Orders above ₹1,999 are prepaid only.
  • Clearance Sale items are prepaid only. If your order has a Clearance Sale item, COD is not available for that order.

The exact amount for your order, including any shipping charge, is always shown at checkout before you pay.

COD order confirmation

We confirm every Cash on Delivery order on WhatsApp before we ship it. If we cannot confirm the order within 24 hours, it may be cancelled.

Dispatch & delivery time

  • Orders are usually dispatched within 1–3 business days. Your whole order is shipped together once all items are ready.
  • Delivery usually takes 2–6 business days after dispatch (most orders arrive within 4–7 days). Enter your pincode on the product page or at checkout for an estimated date.
  • Deliveries can take longer during festivals and sales, in remote areas, or because of weather, strikes or public holidays.

Tracking your order

Once your order ships we send you the Delhivery tracking number by SMS, WhatsApp or email. You can also track it anytime on our Track Order page with your order number (starts with BU) and the last 4 digits of your phone number.

Damaged or tampered parcels

If the parcel looks opened, tampered or damaged, please do not accept it. If you have already accepted it, contact us within 48 hours of delivery with clear photos and the unboxing video (mandatory for damage claims) — we will arrange a free replacement or refund as per our Returns & Exchange Policy.

Failed delivery

Our courier partner may try to deliver more than once. If delivery fails because of an incorrect address or because nobody was available, the parcel may come back to us; we will contact you about re-shipping. Please make sure your address and phone number are complete and correct at checkout. For COD orders, the ₹99 booking amount is not refunded if the parcel is returned to us because it could not be delivered or was refused.

International shipping (Singapore & the United Arab Emirates)

For orders delivered to Singapore or the United Arab Emirates, the following applies instead of the India charges, payment options and Cash on Delivery rules above:

  • Shipping is free on every order. There is no minimum order value.
  • Import duties and taxes are included in the price, so there is nothing extra to pay on delivery.
  • Payment: prepaid only (cards and other online payment methods shown at checkout). Cash on Delivery is not available. Your order is charged in Indian rupees (INR); prices shown in Singapore dollars (S$) or UAE dirhams (AED) are estimates, and your bank or card provider converts the amount into your currency. Any currency conversion or foreign transaction fees are set by your bank.
  • Offers: India-only offers (Buy 2 / Buy 3, combo prices, extra prepaid discount and Clearance Sale prices) do not apply to international orders.
  • Dispatch: orders are shipped from India by tracked courier, usually within 1–3 business days.
  • Delivery time after dispatch: Singapore 7–10 days, United Arab Emirates 4–7 days. These are estimates and can take longer because of customs checks, courier delays or public holidays.
  • Tracking: we send you the tracking number by email or WhatsApp once your order ships.
  • Address: please enter a complete address and a phone number that can receive calls or messages, so the courier can reach you.
  • Returns and exchanges: international orders are final sale. Please see the International orders section of our Return & Refund Policy.

Questions?

WhatsApp +91-8448948994 (chat only, Mon–Sat, 11am–7pm) or email support@bebeunicorn.com.