• Refund policy

Refund policy

Returns & Exchange Policy

Didn't fit? Changed your mind? You can return or exchange within 7 days of delivery.

Exchange — free

Need a different size or style? Exchanges are free (we pick up and deliver the new item at no cost), subject to stock.

Returns — ₹149 pickup charge

  • A reverse-pickup charge of ₹149 applies on returns and is deducted from your refund.
  • No charge at all if the item reached you damaged, torn, defective or wrong. For this, an unboxing video is mandatory — please record a clear, uncut video while opening the parcel and share it with photos within 48 hours of delivery. Without the unboxing video we cannot accept damage, defect or wrong-item claims.

Conditions

  • Items must be unused and unwashed, with all tags attached and in the original packaging.
  • Clearance Sale items are final sale and cannot be returned or exchanged.

Offers, combos & discounts on returns

  • Your refund is what you actually paid for the item. All order discounts (combo offers, coupon codes, sale offers and the extra 5% prepaid discount) are shared across all items in your order in proportion to their price. So the refund for a returned item is its price after these discounts, not its listed price.
  • Any combo or bundle offer applies only if you keep the full combo. This covers every combo, bundle, multi-buy or quantity-based offer, for example "Buy 2 Get 10% OFF", "Any 3 for ₹1,999", "Buy 1 Get 1", a free gift with purchase, or any other combo price. If you return part of a combo and the items you keep no longer meet that offer, the full offer benefit given on the items you keep (including the full price of any free or gifted item) is reversed and deducted from your refund.
  • The same applies to any other benefit that depended on your order value or quantity, such as a coupon code or free shipping. If the items you keep no longer qualify, that benefit is deducted from your refund.
  • Exchanges do not affect your offer. Exchanging an item for a different size keeps your combo offer and discounts as they are.

Refunds

  • Prepaid orders: refunded to the original payment method within 5–7 business days after the returned item reaches us and passes a quality check. Your bank may take a few more days to show it.
  • COD orders: refunded as store credit (valid for 1 year).

How to request a return or exchange

Go to our Return or exchange page within 7 days of delivery, enter your order number (starts with BU) and the last 4 digits of your phone, and choose the items. Once we approve your request, Delhivery picks the parcel up from your delivery address. You can check the status and the pickup tracking on the same page anytime. Need help? WhatsApp +91-8448948994 or email support@bebeunicorn.com.

International orders (Singapore & the United Arab Emirates)

This section applies to orders delivered to an address in Singapore or the United Arab Emirates. Where it differs from the rest of this policy, this section applies to those orders.

1. All sales are final. We do not accept returns or exchanges on international orders, including for size or change of mind. Please check the size chart on the product page before ordering.

2. Manufacturing defects and mistakes from our side. If your order arrives with a manufacturing defect, or there is any other issue from our side (for example a wrong item, wrong size or a missing item), please message us on WhatsApp at +91 8448948994 within 48 hours of delivery with your order number and an unboxing video. Once we verify the issue, we will refund the full amount you paid for the affected item(s) as store credit. Damage caused by the courier during transit is not covered.

3. Store credit. Store credit is added to the customer account linked to the email address used for the order and is valid for 365 days from the date it is issued. It can be used on any future order on www.bebeunicorn.com. Store credit cannot be exchanged for cash or transferred.

4. Prices, currency and charges. Prices shown in Singapore dollars (S$) or UAE dirhams (AED) are estimates for your convenience. Your order is charged in Indian rupees (INR) at checkout, and your bank or card provider converts it into your currency. Any currency conversion or foreign transaction fees are set by your bank and are not refundable by us. Shipping is free, and import duties and taxes are included in the price.

5. Delivery. Orders are shipped from India by tracked courier, usually within 1–3 business days. Estimated delivery is 7–10 days to Singapore and 4–7 days to the United Arab Emirates after dispatch. These are estimates and may vary because of customs or courier delays.